DELIVERY

WHAT DAYS DO YOU DELIVER?

We deliver Monday to Saturday. We do not normally deliver on Sundays or most public holidays, except for selected occasions such as Valentine's Day and Mother's Day.

WHERE DO YOU DELIVER?

We deliver to 250+ suburbs across Perth. Please check Where We Deliver for the full list of suburbs we currently service.

Delivery fees apply to all suburbs, with the applicable fee automatically calculated at checkout.

WHAT IS SAME-DAY DELIVERY?

Most of our fresh flower arrangements and selected gift hampers are available for same-day delivery when ordered before 11:00 am AWST, subject to availability.

Same-day orders may close earlier if we reach our delivery capacity or sell out of available stock.

If you place an order after the same-day cut-off, you can select the next available delivery date at checkout.

WHAT ARE YOUR DELIVERY COSTS?

Please check Where We Deliver to view our current delivery fees and service areas.

The applicable delivery fee is automatically calculated at checkout. You can also view a list of the available delivery suburbs on each product page.

If your chosen suburb is outside our delivery area, you will not be able to proceed with delivery to that address at checkout.

CAN I CHOOSE WHAT TIME MY ORDER WILL BE DELIVERED?

We are unable to guarantee specific delivery times or accommodate exact delivery time requests.

As a guide, we aim to deliver:

• Schools: before 3:00 pm AWST
• Business addresses: before 5:00 pm AWST
• Residential addresses: before 6:30 pm AWST

Delivery routes vary each day, so these timeframes are provided as a guide only and cannot be guaranteed.

For school and business deliveries, please include the full name of the school or business in the delivery details at checkout to help us complete the delivery smoothly.

HOW WILL I KNOW IF MY ORDER HAS BEEN DELIVERED?

We will send a delivery confirmation email once your order has been successfully delivered.

WHAT HAPPENS IF NO ONE IS HOME TO RECEIVE THE DELIVERY?

If no one is available to receive the order, we may leave the flowers or gifts in a safe and suitable location, such as at the entrance, in a sheltered area or at reception where appropriate.

We recommend providing a delivery address where someone will be available to receive the order, particularly during warmer weather, as fresh flowers can be affected by heat and direct sunlight.

If there is no suitable location to leave the order, or access to the property is unavailable, the order may be returned to our workshop and a redelivery fee may apply.

If you have specific delivery instructions, please include them in the delivery instructions field at checkout. While we will do our best to follow reasonable instructions, we cannot guarantee that every request can be accommodated.

OH NO, I WROTE THE WRONG DELIVERY ADDRESS IN MY ORDER! WHAT CAN I DO?

Don't worry — mistakes happen. Please email us as soon as possible with the correct delivery details.

We can generally amend delivery information until 11:00 am AWST on your requested delivery date, provided the order has not already been prepared or dispatched.

Please note that delivery fees vary by suburb. If the new delivery address has a different delivery fee, any additional fee will be payable before the order is delivered.

If we discover an incorrect address after the order has already left for delivery, we will contact you or the recipient where necessary and do our best to assist.

If the order can be redirected or redelivered to the correct address, a redelivery fee may apply. Due to delivery schedules and route availability, we cannot guarantee that a same-day redelivery will be possible.

ORDER

WHY IS MY SAME-DAY DELIVERY ORDER NOT GOING THROUGH?

Same-day delivery orders close at 11:00 am AWST or earlier if our available stock or delivery capacity has been reached.

If same-day delivery is no longer available, please select a future delivery date at checkout.

CAN I PRE-ORDER?

Absolutely. You can place an order in advance by selecting your preferred delivery date at checkout.

Pre-ordering is recommended for busy periods and special occasions, as our availability can be limited.

For fresh flowers, the exact blooms used in your arrangement may vary depending on seasonal availability. Our florists select the freshest available flowers in a style and colour palette consistent with the product you've ordered.

FRESH FLOWERS

HOW DO I LOOK AFTER FRESH FLOWERS?

Head to our Flower Care page for tips on how to keep your fresh flowers looking their best.

GIFT HAMPERS

WHAT COMES WITH EACH BLISS AND BLOOM STUDIO GIFT HAMPER?

Each gift hamper includes the items shown in the product photos and listed in the product description.

From time to time, an item may need to be substituted due to availability. Where this occurs, we will substitute it with an item of similar value and quality, as outlined in the individual product description.

Gift hampers are packaged in our custom Bliss and Bloom Studio gift box filled with white crinkle paper. The box is finished with a satin ribbon.

All gift hampers include a complimentary Bliss and Bloom Studio message card in a sealed envelope.